Support

Get help with the Primex Academy platform or your account. Tickets are tracked by the Primex support team.

Submit a support request

This intake form is powered by ClickUp — submissions create a tracked ticket for the Primex support team.

ClickUp support form embeds here

In the live platform the Primex ClickUp intake form is embedded on this page, pre-filled with your account details (member, email, last login) so you don't have to repeat yourself.

Open support form

Common questions

I can't log in
Use the same email your district has on file. If it still fails, submit a ticket and we'll re-link your account.
My certificate or transcript is missing
Completions can take a few minutes to sync. If it's been longer than a day, open a ticket and we'll regenerate it.
A course won't load
Try a different browser first. If it persists, include the course name in your ticket.
My profile information is wrong
Name, title, and department come from your member's P3 record — ask your Member Administrator to update it at the source.

Your Member Administrators

Bedford School District

Dana Whittaker

Safety & Training Coordinator

dwhittaker@bedfordsd.org (603) 555-0142

Marcus Liang

Risk & Compliance Coordinator

mliang@bedfordsd.org (603) 555-0188

Primex support

For platform or account issues:

support@primex.org

Typical response within one business day.